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TRADE INNOVATION SERVICES

Terms & Conditions

Last updated: 19 October 2026

These terms explain the use of the Trade Innovation Services website and the basis on which website enquiries are received. An agreed quotation, engagement letter or other written service agreement sets out the specific terms of an engagement.

Website information

Our website provides general information about business registration, intellectual property, licences, compliance and certification-related services. Content is intended to help you understand possible next steps. It is not a substitute for advice based on your particular business, documents, activities and circumstances.

Requirements, fees and procedures can change. Information should be confirmed with our team and the relevant authority before you rely on it for an application, filing or business decision.

Enquiries and engagement

Submitting a form, sending an email or starting a WhatsApp conversation does not by itself confirm an engagement, reserve a service, submit an application or create an obligation to begin work.

Before an engagement starts, the applicable service scope, required documents, charges and other material terms should be confirmed with our team. Any additional work or material change in scope should be separately agreed.

Your information and instructions

You are responsible for providing accurate, complete and authorised information and for reviewing documents and instructions where your approval is requested.

Please tell us promptly about errors, changes, existing applications, deadlines, objections or other facts relevant to your request. Incomplete information or delayed responses may affect the work and timeline.

Do not submit confidential third-party information unless you are authorised to share it. Use the document-sharing method agreed with our team for sensitive records.

Fees, payments and changes

Government charges, third-party fees and professional fees may be separate. The applicable quotation or written agreement should identify the charges and payment terms relevant to your engagement.

Cancellation, refund, resubmission and additional-work arrangements depend on the agreed scope, work already performed and applicable law. Please contact our team to discuss a requested change or cancellation. These website terms do not introduce a blanket non-refundable-payment rule or override any mandatory rights.

Applications, approvals and timelines

Trade Innovation Services is not a government department or an approval authority. Registration, examination, licensing and certification decisions are made by the relevant authorities or bodies.

An enquiry or payment does not guarantee approval, registration, certification, acceptance of a proposed name or mark, or completion by a particular date. Any timeline provided is an estimate unless expressly agreed otherwise in writing and may depend on documents, third parties, authority review and queries.

Permitted website use

Use this website lawfully. Do not attempt unauthorised access, interfere with its operation, submit malicious material, impersonate someone else or send misleading enquiries.

Website text, designs and other materials are protected by applicable intellectual-property rights. You may use the website for information and genuine enquiries. Reproduction or commercial reuse beyond what applicable law permits requires permission from the relevant rights holder. Third-party names and logos remain the property of their respective owners.

External links and communications

Links to government websites, professional resources, social platforms, maps and messaging services are provided for convenience. Those services have their own terms, availability and privacy practices. We do not control their content or operation.

Email, phone and WhatsApp links open the relevant service or application on your device. Sending a message through one of those channels is your choice.

Availability and responsibility

We aim to keep the website useful and accurate, but access may be interrupted and content may contain errors or become outdated. Please contact us if something appears incorrect.

Responsibility for an agreed service is governed by its written terms and applicable law. Nothing on this page excludes liability that cannot lawfully be excluded or removes any mandatory consumer or other statutory rights.

Privacy

Our Privacy Policy explains the handling of website enquiries and related information:
Privacy Policy

Questions, complaints and updates

For website questions, service clarification or a complaint, contact:

Please include enough information for our team to identify the enquiry or engagement and understand your concern. We may update these website terms; the date above identifies the latest published version. Changes to website terms do not automatically amend an existing written engagement.

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